{"id":26998,"date":"2018-05-29T21:01:18","date_gmt":"2018-05-29T21:01:18","guid":{"rendered":"https:\/\/desarrollo4.dolphinaris.com\/?page_id=26998"},"modified":"2023-08-10T02:29:33","modified_gmt":"2023-08-10T02:29:33","slug":"privacy-notice","status":"publish","type":"page","link":"https:\/\/www.dolphinaris.com\/privacy-notice\/","title":{"rendered":"Privacy Notice"},"content":{"rendered":"

Privacy Notice<\/h1>\n

a) The management of reservations, purchases of products on this Privacy Notice is issued in compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter the<\/span>\u00a0<\/span>“Law<\/em>“), its regulations (the “<\/span>Regulations<\/em>“) and the Regulations (EU) 2016\/679 of the European Parliament and of the Council, of April 27, 2016 (known as “<\/span>RGPD<\/em>“)<\/span><\/p>\n

I. RESPONSIBLE:<\/u><\/strong>\u00a0The company\u00a0TAGEPA, SAPI DE CV\u00a0<\/strong>with address at Blvd. Kukulcan Km. 25 Hotel Zone, Cancun, Quintana Roo, CP 77500, Mexico, as well as its subsidiaries, affiliates or the same business group (hereinafter “DOLPHINARIS<\/strong>“) is the company responsible for the use and protection of your personal data and, in this regard, informs\u00a0OWNER<\/strong>\u00a0on its policies for the processing of personal data and security measures in accordance with the provisions of this notice<\/p>\n

II. PURPOSE OF THE NOTICE<\/u><\/strong>: This privacy notice is intended to inform any person who provides your information to\u00a0DOLPHINARIS\u00a0<\/strong>(hereinafter “THE HOLDER<\/strong>“), regarding the policies followed by\u00a0DOLPHINARIS<\/strong>\u00a0to collect personal data, perform a correct treatment for the main and secondary purposes set forth herein, the measures of care it takes to maintain the confidentiality of its personal data and the mechanisms that it puts at your disposal to attend queries related to your rights of access, rectification, cancellation and opposition (known as “ARCO rights<\/strong>“).<\/p>\n

\u00a0III.\u00a0<\/u><\/strong>FORM OF DISPOSITION OF THE NOTICE:<\/u><\/strong>\u00a0The display of this notice to\u00a0THE HOLDER<\/strong>\u00a0may be made through print, digital or telephone, but always prior to collecting your personal data. This privacy notice will be available in full at all times on the website\u00a0dolphinaris.com<\/a>.<\/p>\n

\u00a0IV.\u00a0<\/u><\/strong>PERSONAL DATA THAT WILL BE COLLECTED<\/u><\/strong>: The personal data we collect are the following: name, nationality, date of birth, address, city and country of residence, telephone number (s), email (email), photography, occupation and company for which you work, names in social networks (Facebook, Twitter, Instagram, Snapchat and any other current or future social network) and the bank information of your debit or credit cards, or other forms of payment such as PAYPAL, that have been used by\u00a0EL TITULAR<\/strong>\u00a0for the contracting of the products or services offered by\u00a0DOLPHINARIS<\/strong>.<\/p>\n

In the event that\u00a0THE HOLDER<\/strong>\u00a0accesses the website\u00a0www.dolphinaris.com<\/a>\u00a0or the profiles of\u00a0DOLPHINARIS<\/strong>\u00a0on social networks (Facebook, Twitter, Instagram, Snapchat and any other current or future social network) the following data will also be collected. : IP address, type of Internet browser, browsing preferences on our Internet site, Internet pages you visit. In case of not agreeing with the above,\u00a0THE HOLDER<\/strong>\u00a0may disable cookies and web beacons in accordance with the provisions of paragraph\u00a0IX.\u00a0<\/strong>called “IX. USE OF COOKIES AND WEB BEACONS “<\/strong>.<\/p>\n

The protection of the privacy of the personal data of minors is especially important for\u00a0DOLPHINARIS<\/strong>, which is why, as soon as we have knowledge of personal data of minors, their treatment will be carried out complying at all times with the guidelines and requirements established in the Law and its Regulations.\u00a0DOLPHINARIS will<\/strong>\u00a0only allow the purchase of its products or services to minors when they are made by their parents or guardians, as the case may be, who must grant their consent to the processing of personal data.<\/p>\n

V. PURPOSES OF THE USE OF YOUR PERSONAL DATA:<\/u><\/strong>\u00a0The personal data collected will be used only for the purposes described below:<\/p>\n

1. MAIN PURPOSES:<\/u><\/strong>\u00a0<\/span>The personal data we collect from you will be used for activities that are necessary for the services that<\/span>\u00a0<\/span>THE HOLDER<\/strong>\u00a0<\/span>requests,<\/span>\u00a0<\/span>such as the following:<\/span>r services, the quotation of events and in general customer service.
\nb) The identification and access of THE HOLDER<\/strong> to the facilities of DOLPHINARIS<\/strong> where the services are provided.
\nc)The provision of customer service, through chats, email, telephone or other means.<\/p>\n

d) The collection, use, management, storage and development of a database of customers and people related to DOLPHINARIS<\/strong>, as well as the activities aimed at maintaining and updating the database, which allows to offer a better service.<\/p>\n

e) The collection and billing of the products and services offered by DOLPHINARIS<\/strong>.<\/p>\n

f) Evaluate the quality of the products and services offered by DOLPHINARIS<\/strong>.<\/p>\n

g) The fulfillment of the obligations that DOLPHINARIS<\/strong> has contracted with THE HOLDER<\/strong>.<\/p>\n

2.SECONDARY PURPOSES: <\/u><\/strong><\/p>\n

a) Conducting contests, promotional events, raffles, raffles and all kinds of promotional activities organized by DOLPHINARIS<\/strong>.<\/p>\n

b) The sending of promotional communications related to any product or service available on the website dolphinaris.com<\/a> or the profiles of DOLPHINARIS<\/strong> on social networks (Facebook, Twitter, Instagram, Snapchat and any other current or future social network).<\/p>\n

c) The sending of promotional communications about special activities organized by DOLPHINARIS<\/strong>.<\/p>\n

d) To know the interests of users and offer improvements in products and services.<\/p>\n

e) To improve the user experience on the website dolphinaris.com<\/a> and in the profiles of social networks.<\/p>\n

 <\/p>\n

In the event that THE HOLDER<\/strong> declares that he does not agree with the use of his personal data for any or some of the secondary purposes, he must state it at the moment of granting his consent. The refusal to use the secondary purposes will not be grounds for denying the provision of the services and products offered by DOLPHINARIS<\/strong>.<\/p>\n

VI. CONVERSATION PERIOD:<\/u><\/strong> Due to the nature of the services offered by DOLPHINARIS<\/strong>, the personal data will be kept until the date on which THE HOLDER<\/strong> requests the cancellation of the same or that, DOLPHINARIS<\/strong>, as part of the update of its database , consider that said information must be refined by no longer necessary for the fulfillment of the purposes established in this notice.<\/p>\n

VII. TRANSFER OF PERSONAL DATA TO THIRD PARTIES:<\/u><\/strong> The personal data collected will not be sold, sold, transferred or transferred in any way for profit to any third party.<\/p>\n

The transfers made by DOLPHINARIS<\/strong> of your personal data will only be with your prior consent or, without the need for consent, in the cases permitted by law<\/em>, as is the case of data transfers to subsidiary companies, affiliates or the same group. of DOLPHINARIS<\/strong> or when necessary to comply with its legal obligations, such as transfers to Mexican and foreign authorities in order to comply with the obligations derived from laws or international treaties. In case DOLPHINARIS collected<\/strong> makes any additional transfer that requires your express consent, it will be previously.<\/p>\n

VIII.\u00a0<\/u><\/strong>PAGES OR LINKS OF THIRD PARTIES:<\/u><\/strong> The HOLDER i<\/strong>s informed that any link to which accesses other than the page dolphinaris.com<\/a>, is foreign to DOLPHINARIS<\/strong>, so THE HOLDER<\/strong> assumes his absolute responsibility to review the policies and conditions of data processing and confidentiality of the link in question, mentioning but not limited to: payment portals, pages of third parties related to the services offered by DOLPHINARIS<\/strong>, external advertising, as well as any other window or link that is different from the page www.dolphinaris.com<\/a>.<\/p>\n

IX. USE OF COOKIES AND WEB BEACONS:<\/u><\/strong> The HOLDER <\/strong>is notified that the website dolphinaris.com<\/a> uses cookies and web beacons. Cookies are automatically downloaded files stored on your computer when browsing an Internet site, which allows the Internet server to remember data about the user and their browsing preferences. Web beacons are images inserted in an Internet site or email that can be used to collect certain data and monitor the user’s behavior on the website or store your IP address. The use of Cookies and \/ or Web Beacons, is intended to provide a better experience during your browsing on different sites, as well as save information about your access to improve the security of your account, define content preferences and customize information based on the interests of its users or follow-up on their purchases online.<\/p>\n

THE OWNER<\/strong> may disable the use of cookies and web beacons through the “help” button found in the toolbar of most browsers, it will tell you how to avoid accepting new cookies, how to make the browser notify you when receive a new cookie or how to disable all cookies.<\/p>\n

 <\/p>\n

X. This data processor of data:<\/u><\/strong> is HOLDER<\/strong> which DOLPHINARIS <\/strong>has a department to handle inquiries related to the use and processing of personal data and those related to the exercise of their rights ARCO <\/strong>The person in charge of this department is Mr. Franco Mart\u00ednez S\u00e1nchez<\/u><\/strong>, to whom you can direct your inquiries in writing to the following address: Blvd. Kukulcan Km. 25 Hotel Zone, Canc\u00fan, Quintana Roo. CP. 77500, Mexico<\/strong>, or by email to the following address: arco@dolphinaris.com<\/a><\/u><\/strong><\/p>\n

XI. ARCO RIGHTS EXERCISE:<\/u><\/strong> The HOLDER<\/strong> is informed that, in compliance with the provisions of the Law and its Regulations, it has the following rights:<\/p>\n

a) Access:<\/u><\/strong> Has the right to request DOLPHINARIS<\/strong> a report on the personal data that was collected, the treatment given and the conditions of use. In the exercise of this right, you may request an electronic copy of said information.<\/p>\n

b) Rectification: You<\/u><\/strong> have the right to request DOLPHINARIS to<\/strong> correct your personal information if it is outdated, inaccurate or incomplete.<\/p>\n

c) Cancellation: You<\/u><\/strong> have the right to request that your personal data be deleted from the registries or databases of DOLPHINARIS<\/strong> when they are not being used for the purposes for which it was collected or when their treatment does not comply with the principles, duties and obligations set forth in the normative.<\/p>\n

d) Opposition: You<\/u><\/strong> have the right to request DOLPHINARIS<\/strong> not to use (or stop using) your personal data for specific purposes.<\/p>\n

To exercise these rights, THE HOLDER<\/strong> must submit, personally<\/strong> or through a legal representative with specific powers, a written request or email addressed to the person in charge of processing personal data<\/strong>, described in the immediately preceding point and must contain the following information:<\/p>\n

    \n
  1. The name of THE HOLDER<\/strong> and address or other means to communicate the response to your request;<\/li>\n
  2. The documents that prove your identity or, where appropriate, your due legal representation;<\/li>\n<\/ol>\n