For all of us who are part of Ventura Entertainment, the safety of our guests and our staff is a priority, which is why we have focused on seeking efficiencies in all those processes that guarantee providing a safe, extraordinary and fun experience.

We know that these values ​​are more important than ever today and we are committed to them.

As consequence from the SARS-CoV-2 (COVID-19) coronavirus pandemic, we have adopted stricter hygiene measures in all our operations, in order to provide our guests with safe and sanitized environments for the enjoyment of the attractions that as a group we offer.

We have developed a platform that we have named VENTURA SAFE, and its intention is to cover the total experience of our guests, as well as keeping our collaborators, suppliers and business partners in safe spaces, within the “new normal”.

This model has been developed under the highest hygiene and safety standards in the food and entertainment industry, in compliance with regulations issued by international organizations such as the FDA, WHO, CDC, and federal and state Health authorities; The hygiene guidelines established in international documents, International Health Regulations (IHR), the World Health Organization (WHO), establish protocols, procedures and detailed checklists that guarantee the adequate hygiene of all contact areas.

We are very proud that Ventura Entertainment companies have obtained the coveted “Safe Travel” badge by fully adopting the standardized protocols for hygiene, sanitation and physical distance issued by the WTTC (World Travel and Tourism Council), which will provide tranquility and confidence to our guests about their health and safety.

We are part of the IAAPA (International Association of Amusement Parks and Attractions) with which we have worked in order to establish the safety and hygiene guidelines that will mark in our industry the way in which we receive all our guests again.

At Ventura Entertainment* we operate 231 different attractions through 12 brands in 16 locations; We are the most diversified group of parks and attractions in Mexico and therefore the pursuit of excellence in the practices, policies and procedures of the industry have led us to become involved in all aspects of its healthy and correct reopening.

We are convinced that our actions will not only ensure the healthy execution of our attractions, but will allow us to continue creating memorable and connecting experiences in all our interactions.

_{* Ventura Entertainment is the operator of the following brands: Acuario Inbursa, Acuario Interactivo, Acuario del Bajío, Dolphinaris (Cancun, Cozumel, Tulum, Barceló, Riviera Maya), Blu; Mexology, Selvatica, Selva Mágica, TABASCO® Chef Maestro, Topgolf, Ventura Fly & Ride, VenturaPark.}

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At Dolphinaris, education is one of the key elements to our success, we are more than just entertainment, we are here to spread the word about the importance of preserving our oceans!

To take care of the ocean environment, we all need to come together and do our part and after a visit to Dolphinaris Cancun, you will become an ocean ambassador, sharing all you learn to make the world a better place.

“It is, surely, our responsibility to do everything within our power to create a planet that provides a home not just for us, but for all life on Earth.” ~ Sir David Attenborough.

What is Dolphinaris Blu Ocean Care?

Dolphinaris Blu Ocean Care is an audiovisual tour of the sea, eight modules illustrating the importance of our oceans, the struggles they face, and how we can preserve and improve the environment for future generations to enjoy.

We are all connected by water, humans, and animals alike, it’s essential to life on the planet and we are duty-bound to preserve it! Swim with dolphins in Cancun and you will be compelled to share your new knowledge and awareness that will make a difference for eternity.

Dolphinaris Foundation

In order to do something tangible with our love of dolphins and the ocean, we created the Dolphinaris Foundation. You’ll be happy to know that each time you swim with dolphins in Cancun, you are contributing to research and conservation efforts that will last long beyond your day of fun.

“Our actions over the next 10 years will determine the state of the ocean for the next 10,000 years” ~ Sylvia Earle.

What can I do to take care of the ocean environment?

A Cancun vacation is a great time to put to use strategies for an ocean-friendly life. We all know we need to limit our use of disposable plastics, why not bring your own stainless steel straws and refillable mugs? Cancun and the Riviera Maya are banning the use of plastic bags, you’ll need a funky shopping bag or two, look for products made from recycled materials and a Made in Mexico label.

Instead of chemical sunscreen, wear a good hat, long-sleeved shirts, and enjoy the shade. If you must use a sunblock, be sure it is reef-friendly and free of nasty chemicals that are killing our corals.

“Each one of us can make a difference. Together we can make a change.” ~ Barbara Mikulski.

We encourage you to practice sustainable tourism when you travel, look for companies like Dolphinaris that contribute to the preservation of the environment, the education of all our visitors, local outreach programs with schools and research programs for continued efforts at conserving our ocean environment. Each time you swim with dolphins in Cancun you are helping the Dolphinaris Foundation protect the oceans.

Ask us more about how we take care of the ocean environment when you reserve your Cancun swim with dolphins tour!

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At Dolphinaris the safety of our guests and staff is a priority, we have been closely monitoring the evolution of the Coronavirus (COVID-19) nationally and worldwide.

That is why as a preventive measure and considering the possible spread of more cases of COVID-19, we regret to inform you that our facilities will be temporarily closed for all our guests from Sunday March 22nd until further notice.

By having animals in human care, our work never stops, critical operations staff will continue working onsite to provide vital care to the animals and infrastructure. This includes Dolphinaris dedicated caretakers and veterinarians, who will continue providing the highest standards of professional care and welfare for all animals onsite.

This decision has been made with the objective of safeguarding the health and safety in our community, as well as the care and well-being of our guests and staff.

We will continue monitoring, attending and supporting the decisions of the State Government and the Federal authorities, we are convinced that united in a joint effort and work we will be able to reduce this contingency.

Dolphinaris
We are one

We are working to connect our phone lines again since all our agents are working remotely. If you have any question of your reservation, don’t hesitate to contact us, we are always available for you on our live chat at our website or you could also contact us at through email at contactus@dolphinaris.com

Prevention Measures About COVID-19

Dolphinaris has implemented the precautions and hygiene measures according to the prevention recommendations established by the Federal Government, the Ministry of Health and local authorities, however, it is important to consider that there is an inherent risk of exposure to the virus called COVID-19 in any public place. It should be noted that the COVID-19 virus is an extremely contagious disease that can cause serious illnesses including death, which is why, by visiting Dolphinaris, you voluntarily and tacitly assume all the risks related to exposure to the COVID virus- 19, defining Tagepa, SAPI. de C.V., and its holding companies and subsidiaries of any contagion liability.

We invite you to comply with the rules imposed within the park, otherwise, Dolphinaris reserves the right, without liability, to request the departure of the guest in order to prevail the health of our guests and collaborators.

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